Shipping policy

Shipping Policy

Last updated: May 15, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from Essence Circle.

Essence Circle is owned and operated by Alsana Management LLC-FZ.

Orders are typically processed within 1–5 business days.

Processing times may vary during periods of high demand, product launches, holidays, promotions, or unforeseen operational delays.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information where available.

Estimated delivery times begin after order fulfillment and may vary depending on destination and shipping carrier.

Estimated delivery windows:

Shipping time estimates are not guaranteed delivery dates.

Shipping costs are calculated at checkout based on destination, shipping method, and order size.

We may offer promotional free shipping offers from time to time. These promotions are subject to change without notice.

Customers are responsible for any customs duties, import taxes, or local fees that may apply to international shipments.

While we work to ensure timely delivery, Essence Circle is not responsible for shipping delays caused by:

Customers are responsible for ensuring all shipping information provided at checkout is accurate.

If incorrect shipping details are submitted and an order has already entered processing or shipment, we may be unable to modify or cancel the order.

Additional shipping charges may apply for returned or re-shipped orders caused by incorrect customer information.

If your order arrives damaged, defective, incorrect, or appears lost in transit, please contact us within 30 days of delivery at:

Please include:

We’ll work to make it right.

We currently primarily serve customers within the United States.

International shipping availability may vary depending on destination country and local shipping restrictions.

Customers are responsible for complying with local import laws and regulations.

Once an order has entered processing or fulfillment, we may be unable to modify shipping details or cancel the order.

Please review your order carefully before completing checkout.

For shipping-related questions, please contact:

Essence Circle
Owned and operated by Alsana Management LLC-FZ
Dubai, United Arab Emirates