Terms of Service

Last updated: May 15, 2026

These Terms of Service (“Terms”) govern your use of the Essence Circle website, products, services, subscriptions, and related content.

Essence Circle is a brand owned and operated by Alsana Management LLC-FZ (“Essence Circle”, “we”, “us”, or “our”).

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

1. Eligibility

By using this website, you confirm that:

• you are at least the age of majority in your jurisdiction;
• you are legally capable of entering into binding agreements; and
• all information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your account information and for restricting access to your devices and account.

2. Products & Services

We make every effort to accurately display and describe our products, including colors, packaging, ingredients, and product information.

However:

• product appearance may vary slightly depending on screen settings or manufacturing updates;
• product availability may change at any time;
• we reserve the right to modify or discontinue products without notice.

All products are intended for personal use only and may not be resold without written permission.

3. Wellness Disclaimer

The information provided on this website is for general informational and educational purposes only and is not intended as medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

You should consult a qualified healthcare professional before using any wellness or supplement products, particularly if you are pregnant, nursing, taking medication, or have a medical condition.

Individual results may vary.

4. Orders

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

• refuse or cancel any order;
• limit quantities purchased;
• restrict orders that appear fraudulent, unauthorized, or intended for resale.

You agree to provide current, complete, and accurate billing, shipping, and payment information.

Once an order has been placed, we may not be able to modify or cancel it before fulfillment begins.

5. Pricing & Payments

All prices displayed are shown in the applicable currency at checkout and are subject to change without notice.

Prices may not include:

• taxes,
• customs duties,
• import fees,
• or shipping charges.

These additional costs, if applicable, are the responsibility of the customer.

Payments are securely processed through third-party payment providers including Shopify Payments, Stripe, PayPal, Shop Pay, and other supported gateways.

6. Shipping & Delivery

Shipping and delivery estimates are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

• shipping carriers,
• customs processing,
• weather,
• incorrect shipping information,
• or circumstances outside our control.

Risk of loss and title for products pass to the customer upon transfer to the shipping carrier.

7. Returns & Refunds

Due to the consumable nature of our products, we do not accept returns or exchanges on opened or used items for safety and hygiene reasons.

We do not offer refunds for:

• opened products,
• used products,
• dissatisfaction with taste or preference,
• expected-result dissatisfaction,
• or customer change-of-mind purchases.

If your order arrives damaged, defective, incorrect, or is lost in transit, please contact us within 30 days of delivery and we’ll work to make it right.

We reserve the right to request supporting information, including photographs, before approving replacements, store credit, or refunds.

8. Subscriptions

Some products may be offered on a recurring subscription basis.

By purchasing a subscription product, you authorize us to charge your selected payment method automatically at the selected billing interval unless canceled before renewal.

Customers may pause, skip, modify, or cancel subscriptions at any time before the next billing date through their customer portal or by contacting customer support.

Subscription discounts and promotional offers may change or be discontinued at any time.

9. Intellectual Property

All content on this website, including but not limited to:

• logos,
• branding,
• product names,
• graphics,
• images,
• videos,
• text,
• website design,
• and downloadable materials

is the property of Essence Circle or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, sell, or exploit any content without prior written permission.

10. User Conduct

You agree not to:

• use the website for unlawful purposes;
• interfere with website functionality or security;
• attempt unauthorized access to systems or accounts;
• submit false or misleading information;
• use bots, scraping tools, or automated systems without authorization;
• upload malicious code or harmful content.

We reserve the right to suspend or terminate access to our services for violations of these Terms.

11. Third-Party Services & Links

Our website may contain links to third-party websites, tools, integrations, or services.

We are not responsible for the content, practices, or policies of third-party websites or providers.

Your use of third-party services is at your own risk and subject to their terms and policies.

12. Shopify

Our store is hosted by Shopify, which provides the ecommerce platform enabling us to sell products and services to customers.

However, all purchases made through this website are made directly with Essence Circle and not with Shopify.

To the fullest extent permitted by law, Shopify shall not be liable for any claims, damages, losses, or disputes relating to purchases made through our store.

13. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that:

• the website will operate uninterrupted or error-free;
• products will meet every individual expectation;
• or that all information provided is completely accurate, current, or error-free at all times.

To the fullest extent permitted by law, all implied warranties are disclaimed.

14. Limitation of Liability

To the fullest extent permitted by law, Essence Circle, Alsana Management LLC-FZ, and their affiliates, employees, contractors, partners, and service providers shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

• your use of the website;
• purchases made through the website;
• inability to use the website;
• product use or misuse;
• or reliance on website information.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Essence Circle and Alsana Management LLC-FZ from any claims, damages, liabilities, costs, or expenses arising from:

• your misuse of the website;
• violation of these Terms;
• violation of applicable laws;
• or infringement of third-party rights.

16. Privacy

Your use of our services is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.

17. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will become effective upon posting to this page.

Continued use of our website following any updates constitutes acceptance of the revised Terms.

19. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Essence Circle
Owned and operated by Alsana Management LLC-FZ
Dubai, United Arab Emirates

Email: info@alsanamanagement.com